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Wholesale Return & Refund Policy
Effective Date: 01/01/2025
At Hypard Trading Corp, we strive to provide a positive and professional wholesale experience. Please review the following return and refund terms, which apply specifically to wholesale and dropship accounts. By placing an order with us, you agree to the terms below.
1. Eligibility for Returns
We accept returns within 60 days of shipment for items that are:
Unused, unwashed, and unaltered
In original packaging with both shoes and box intact
Returned with prior authorization
Used merchandise is not eligible for return or refund and will be returned to the sender at their expense.
2. Return Authorization Required
All returns must be pre-approved through our Return Authorization (RA) process. Unauthorized returns will not be accepted.
To request a return authorization, please email
Returns@hypard.com
with the following information:
Purchase Order (PO) number
Reason for return (e.g., sizing issue, defect)
Three clear photos of the product, including:
The shoebox
Both shoes (top view)
The soles of the shoes
Photos must clearly show the product is in unused and original condition. Once your request is reviewed, you will receive a response with return instructions and a unique RA number.
3. Restocking Fee
All approved returns are subject to a $3.00 per item restocking fee, which will be deducted from your total refund.
4. Shipping and Handling
Return shipping is the responsibility of the customer. Hypard does not cover return shipping costs.
Shipping charges, duties, and taxes are non-refundable.
All returns must be sent using a trackable shipping service. Hypard is not responsible for lost or undelivered return packages.
Return Address:
Hypard Trading Corp – Returns Department
14218 Nelson Ave
City of Industry, CA 91746
USA
5. Refund Process
Once your return is received and inspected, we will notify you of the refund status. Approved refunds will be processed within 14 business days and issued to the original method of payment, minus applicable restocking fees and shipping charges.
An email confirmation will be sent once your refund is completed.
6. Final Sale Items
All sale or clearance items are considered final sale and are not eligible for return, exchange, or refund.
7. Exchanges
We only offer replacements for defective or damaged items. To request an exchange, please email
Returns@hypard.com
with your PO number and supporting images. Exchange requests must be submitted within 7 days of delivery.
8. Defective Product Claims (Wholesale & Dropship Accounts)
If a customer reports a defective item, please gather the following and email to
Returns@hypard.com
PO number
Photos of the defect
Photos of both shoes, soles, and the shoebox
Brief description of the issue
Upon approval, a credit will be issued to your account or a replacement will be authorized.
Exclusions (not covered under warranty):
Normal wear and tear (e.g., worn soles, scuffs, worn stitching)
Improper cleaning or maintenance
Chemical or foreign substance damage
Damage from misuse, accidents, or exposure to harsh environments
Safety toe boots used after an impact event
Questions?
For all return or refund inquiries, contact us at:
info@hypard.com
14218 Nelson Ave, City of Industry, CA 91746