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Shipping & Returns

Wholesale Return & Refund Policy
Effective Date: January 1, 2025

At Hypard Trading Corp, we are committed to delivering a seamless and reliable experience for our wholesale and dropship partners. Please review the following return and refund policy, which applies exclusively to wholesale and dropship accounts. By placing an order with us, you agree to the terms outlined below.


1. Return Eligibility

Returns are accepted within 60 days of shipment for items that meet the following criteria:

  • Unused, unwashed, and unaltered

  • In original packaging, with both shoes and shoebox intact

  • Submitted with prior return authorization

Used merchandise is not eligible for return or refund. Such items will be returned to the sender at their expense.


2. Return Authorization Required

All returns must be pre-approved through our Return Authorization (RA) process. Unauthorized returns will not be accepted.

To request a return authorization, please email Returns@hypard.com with the following information:

  • Purchase Order (PO) number

  • Reason for return (e.g., size issue, defect)

  • Three clear photos of the product:

    • The shoebox

    • Both shoes (top view)

    • The soles

Photos must clearly show the items are unused and in their original condition. Once reviewed, we will provide return instructions and a unique RA number.


3. Restocking Fee

All approved returns are subject to a $3.00 per item restocking fee, deducted from the total refund amount.


4. Shipping & Handling

  • Customers are responsible for return shipping costs.

  • Original shipping charges, duties, and taxes are non-refundable.

  • Returns must be sent via a trackable shipping service.

  • Hypard is not liable for lost or undelivered return packages.

Return Address:
Hypard Trading Corp – Returns Department
14218 Nelson Ave
City of Industry, CA 91746
USA


5. Refund Process

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be issued within 14 business days to the original payment method, minus applicable fees.

You will receive an email confirmation once your refund is processed.


6. Final Sale Items

All sale or clearance items are final sale and are not eligible for return, exchange, or refund.


7. Exchanges

Exchanges are only offered for items that are defective or damaged. To request an exchange, email Returns@hypard.com within 7 days of delivery with:

  • PO number

  • Supporting images of the issue

Once reviewed, a replacement may be authorized.


8. Defective Product Claims (Wholesale & Dropship Accounts)

If your customer reports a defective item, please email Returns@hypard.com with the following:

  • PO number

  • Photos of the defect

  • Photos of both shoes, soles, and shoebox

  • A brief description of the issue

Upon approval, we will issue a credit or authorize a replacement.

Exclusions (Not Covered Under Warranty):

  • Normal wear and tear (e.g., scuffs, worn soles/stitching)

  • Improper cleaning or maintenance

  • Chemical or foreign substance damage

  • Misuse, accidents, or exposure to harsh environments

  • Safety toe boots used after impact


Questions?

For any return or refund inquiries, please contact us at:
info@hypard.com
14218 Nelson Ave, City of Industry, CA 91746

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